Data Deletion Instructions

Nepkart's Social Inbox receives data from Facebook, Instagram and WhatsApp only when a seller connects one of their own accounts. This page explains how to have that data — or any other personal information we hold — deleted.

If you are a seller who connected a channel

1. Sign in to your seller dashboard and open Customers → Social Inbox, then the Connect Channels settings.
2. Click Disconnect on the Page, Instagram account or WhatsApp number. The access token Meta issued to Nepkart is deleted immediately and no further messages are received.
3. To also erase the conversation history from that channel, email support@nepkart.com from your seller account's email address with the subject "Delete Social Inbox data". We will remove it and confirm within 30 days.

You can additionally remove Nepkart's access from Facebook itself: Settings & privacy → Settings → Business integrations (or Apps and websites), find Nepkart Social Inbox and choose Remove.

If you messaged a seller on Facebook, Instagram or WhatsApp

Ask the seller to delete your conversation, or email support@nepkart.com with the name of the shop and the account you wrote from. We will delete the messages we hold and confirm within 30 days.

Deleting your Nepkart account

Email support@nepkart.com from your registered address and ask for account deletion. We erase your profile and personal details; order records are anonymised and kept only as long as tax law requires.